Support at BONNER

As a BONNER client, you are appointed a dedicated Lead Technician who acts as your first point of contact for any immediate maintenance or instrumentation queries. Your Lead Technician knows your plant and can deliver informed advice and definitive solutions to resolve the issue as quickly and effectively as possible. If you have any questions around the work we have performed, your Lead Technician is always available to guide you through.

We can also assist you with more general on-site technical concerns. From time to time, you may have difficulties that fall outside the standard scope of maintenance – for instance, your indicator might be functioning but is reading at a different value than you expect. We can work with you to analyse the situation, fault-find if necessary and identify process improvements to counteract the problem.

At BONNER, we understand the critical importance of providing comprehensive support to our clients throughout and beyond the project lifecycle. During the project execution phase,we believe in open and continuous communication, ensuring that our clients are informed and involved at every step of the process. We offer proactive technical assistance to address any challenges that may arise, ensuring that the project stays on track.

Beyond the project’s completion, our commitment to our clients remains just as important. We offer ongoing support to ensure the longevity and optimal performance of the automation systems we provide. Our team of highly skilled engineers is readily available to address any technical issues, troubleshoot problems, and provide timely solutions within an agreed structure.

Our long-term partnership approach ensures that our clients continue to benefit from our expertise and support long after the project’s completion, helping them achieve operational excellence and business success.

Our Service Manager and Service Administrator are here to take care of any requests you have in relation to your wider contract. Whether you are looking for a copy of your latest calibration certificates, want to check when your next calibration is due or have a billing enquiry, we are on hand to provide you with information and support.

While the majority of our work is planned and scheduled in advance, there will be times when equipment fails and breakdowns occur. When this happens, we’ve got you covered. We despatch a technician to your site, diagnose the issue and take action to resolve the problem. We know the implications of every minute lost, and we apply our knowledge and expertise to return you to normal operations as swiftly as we can.

Support comes in many ways, and BONNER’s client portal for documentation provides you with an online repository for all your instrumentation calibration data. The portal gives you easy access to your service documentation, presenting your calibration certificates, maintenance records and instrument reports at a touch of a button.

Our documentation is generated through our calibration management software and published directly to your individual portal. Used by all our technicians, calibration data is backed up remotely and provides an auditable instrumentation record. Your data is safe and secure, giving you peace of mind and strengthening your organisation’s regulatory compliance.