Abbvie

For over 45 years, BONNER has been a trusted provider of instrumentation, calibration, and automation solutions across various industries.

BONNER recently collaborated with our long term partner, AbbVie, a leading pharmaceutical company, to deliver reliable temperature mapping services. By establishing a high quality and long lasting relationship with the client, BONNER aimed to expand its presence on-site and provide comprehensive engineering solutions.

AbbVie is a prominent player in the pharmaceutical industry, known for its commitment to quality and innovation. With a focus on discovering, developing, and delivering advanced therapies to address some of the world’s most pressing health challenges, AbbVie has established itself as a key player in the pharmaceutical industry.

A reliable Temperature Mapping service was required for all of the client’s Site assets, (Warehouse, Fridge, Cold Rooms, Freezers and Transportation Services). Initially we only covered one aspect of the business, (the Warehouse). We developed our service footprint based on good customer service, and realistic timeframes and suitable costs.

We have been working with the client in other capacities over the last few years, and from commencement of our Temperature Mapping Service to this client, we have been increasing the number of assets which we now service onsite, to include all Temperature Mapping throughout all of their site locations. This includes, Warehouses (where, we initially started) Cold Rooms, from small to large rooms, freezers that range in different temperatures, well into the minus, and quality sampling Fridges to mention a few items covered onsite.

We were chosen by the client for our attention to detail, by our work ethic, especially when completing any task asked of us. We are especially competent at helping our clients to resolve issues and find and offer expertise and advice if and when needed. Our client has always appreciated that we supply skilled engineers with current subject knowledge and experience to facilitate our work. We have been proven to deliver successful outcomes to our clients. We also work closely with the other engineering contractors onsite to ensure necessary outcomes are met.

Our Client trusts us to work on their site independently, ensuring confidentiality, and knowing that we can carry out all our services to their timeframes set.

BONNER conducted extensive onsite meetings with AbbVie’s Quality staff and management to understand their requirements and challenges. Collaboratively, we developed a comprehensive yearly temperature mapping schedule for all the sites. To minimise disruptions, BONNER worked closely with the Quality team and coordinated communication with other departments within the client’s site. Both onsite and offsite support was readily available to address any issues that arose during the temperature mapping process.

Within BONNER, the Temperature Mapping Team led the project, with support from the Service Manager and Instrumentation Apprentices when required. On AbbVie’s site, the Quality Supervisor, Quality Manager, facilities management company, and other onsite contractors played crucial roles in facilitating the project’s smooth execution.

AbbVie required a reliable temperature mapping service for various assets across their site, including warehouses, fridges, cold rooms, freezers, and transportation services. Initially, BONNER covered only the warehouse and aimed to develop a service footprint based on excellent customer service, realistic time frames, and cost-effectiveness.

One of the main challenges was ensuring that our client was happy to use one service provider, most times for certain aspects of their business they may have a variety of contactors that they may call on to undertake site activities. In both aspects, we were able to demonstrate our ability to carry out the work to a high standard, in a timely manner and to also demonstrate that we can help to aid, and lower the clients workload, by utilizing our services.

We were also aided by the fact that we have an excellent working relationship with the clients refrigeration contractors, and we were able to demonstrate our abilities during the last few projects onsite.

Building upon their existing partnership, BONNER began providing temperature mapping services to AbbVie, progressively expanding their coverage to include all site locations. This involved mapping temperatures in warehouses, cold rooms of varying sizes, freezers with sub-zero temperatures, and quality sampling fridges. The project has spanned several years, solidifying the trust and confidence between BONNER and AbbVie.

Client Collaboration: BONNER conducted onsite meetings with AbbVie’s Quality staff and management to understand their specific requirements and challenges.

Yearly Temperature Mapping Schedule: In collaboration with the Quality team, BONNER developed a comprehensive yearly temperature mapping schedule for all site locations. Disruptions were minimised through close coordination with other departments within AbbVie’s site.

Service Expansion: Building on the existing partnership, BONNER progressively expanded its temperature mapping services to cover all site locations. This included mapping temperatures in warehouses, cold rooms of various sizes, sub-zero freezers, and quality sampling fridges.

One of the main challenges was convincing AbbVie to rely on a single service provider for temperature mapping services, as they often engaged multiple contractors for different site activities. However, BONNER overcame this hurdle by consistently delivering work of the highest quality within agreed-upon timelines. Additionally, BONNER’s strong relationship with the client’s refrigeration contractors further reinforced their capabilities.

As a result, the client benefited from a 10% reduction in temperature mapping costs, thanks to BONNER’s pricing discount structure for multiple services. Additionally, the Quality department has witnessed a decrease in workload due to BONNER’s proactive delivery and scheduling of activities. AbbVie appreciates the onsite presence of BONNER’s team, which has fostered a stronger working relationship and the assurance of prompt assistance for audits or queries.

This partnership approach exemplifies their commitment to providing comprehensive solutions for instrumentation, calibration, and automation needs. By delivering reliable temperature mapping services and building a strong relationship with a client, BONNER has demonstrated its ability to meet customer requirements, minimise costs, and enhance operational efficiency in the pharma industry.

In conclusion, our successful collaboration in temperature mapping services highlights our capabilities in providing reliable and efficient solutions for instrumentation, calibration, and automation requirements. BONNER’s dedication to exceeding client expectations, reducing costs, and enhancing operational efficiency positions them as a trusted partner and paves the way for future collaborations in the dynamic pharmaceutical industry.