Supporting Accurate Patient Measurements at St James’s Hospital

St James’s Hospital is one of Ireland’s largest hospitals, providing a wide range of clinical services across a busy healthcare environment.
Accurate patient weight and height measurements are important across many areas of hospital care, supporting clinical assessments, patient monitoring, nutrition reviews and medication-related decisions.

BONNER provides ongoing support to St James’s Hospital through annual calibration, maintenance call-outs and product supply for weighing scales and stadiometers. This provides the hospital with access to reliable equipment, accurate calibration records and technical support when instruments require repair, replacement or upgrade.

St James’s Hospital required a reliable service provider to manage the calibration and support of weighing scales and stadiometers across the hospital.

The requirement included:

• Annual calibration of weighing scales and stadiometers
• Maintenance call-outs for faulty or damaged instruments
• Supply of replacement equipment and new products where required
• Accurate records for traceability, audits and internal quality systems
• Minimal disruption to hospital staff, patients and daily clinical activity

With instruments used across multiple departments, each item needed to be correctly identified, checked, calibrated and clearly labelled.

BONNER carries out annual calibration visits across St James’s Hospital, inspecting, testing and calibrating weighing scales and stadiometers.
During each visit, BONNER technicians locate the relevant instruments, complete pre-calibration checks, carry out calibration using suitable reference equipment, record the results and apply calibration labels.

The service also includes maintenance call-outs when equipment develops faults or requires inspection between scheduled calibration visits. Where possible, minor maintenance is completed on-site. If an instrument cannot be repaired economically, BONNER can recommend and supply suitable replacement equipment.BONNER also supports the hospital through product supply, providing weighing scales, stadiometers and related equipment when new or replacement instruments are required.

BONNER was chosen because we can provide a complete service for weighing and height-measuring equipment, bringing together calibration, maintenance support and product supply. This allows St James’s Hospital to work with one provider for routine annual calibration, reactive call-outs and replacement equipment when required. BONNER’s experience in healthcare environments also means our Service Team understands the importance of accuracy, traceability, clear reporting and minimising disruption to hospital operations.

What Were the Benefits?

• Reliable weighing scales and stadiometers across multiple hospital departments
• Annual calibration records supporting audit and traceability requirements
• Greater confidence in patient weight and height measurements
• Maintenance support when instruments develop faults
• Reduced downtime through fault identification and call-out support
• Access to replacement equipment and product advice
• One provider for calibration, maintenance and product supply
• Improved management of weighing and height-measuring equipment